On October 13th I got a message from PayPal to let me know that they’d frozen one of my businesses accounts as it had received over $3,300 in total turnover.  Despite already proving I’m not a fraudster, robot, child and whatnot, and that my bank account is mine and that I do answer if they ring my telephone number, they’ve now decided that they need to verify my land address.

In order to do so they’ve decided to send me a code in the mail.  No problem.  I’ll just wait for the mail and put the code in to their website when I get it…  Right?

So I’m waiting.  It’s now October 29th and my funds are still frozen for that business.  The clock is ticking as it won’t be able to pay it’s suppliers soon unless PayPal restore the access or it’s bailed out by Director’s funds while they dick around.  As it turns out, the reason it’s taking so long is that despite me living in the UK, my business being based in the UK, and the PayPal account being managed by PayPal UK, they’ve decided to send the letter from Nebraska, USA.  Presumably surface mail too from the looks of it.  Seriously wtf?

I wonder how much interest they make on all their customers funds when they pull that little scam…

Time to look at other payment processors while that little bit of paper floats across the Atlantic methinks!

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